IWK

Had the pleasure of calling in to Indah Water Consortium today. What an absolute gift on a Monday.

Due to my own carelessness, I lost their bill. To make online payments, you need the bill reference number which is NOT the account number.

So, I went to their website, to see if I could retrieve this information without encountering any morons. Especially Monday Morons.

Turns out, you can get your statement emailed (good!), BUT you need to call the 1800 number (bad!). So I had to dial and speak to the customer service professional...

Here's my conversation :

IW : Helo, selamat pagi.
Me  :  Indah Water?
IW: Tunggu sebentar, ya.... (furious typing sounds in background...which lasts for about 20 secs)
Me : (waiting.. why am I waiting... waiting...)
IW : Helo, selamat pagi. Boleh saya membantu?
Me : yeah, hi. I need my account reference number to make payment.
IW : err... Nombor akaun ya? Cik, boleh saya dapatkan nombor akaun, cik?
Me : Tak tau lah. Bill saya hilang.
IW : ok. ok.. Sila tunggu ya..
Me : (waiting.. why am I waiting... waiting...)
Me : (waiting.. why am I waiting... waiting...)
IW: Helo, cik. Terimakasih kerana menunggu.... Boleh saya dapatkan nama cik?
Me : ok hi. Catherine.
IW: ok. G?
Me : Tak. C-A-T-H...
IW : ok.err... G?
Me : Tak tak. C-A-T-H.... ok? E-R-I-N-E. Last name : CHERNG....
IW : Itu single name? Atau double name?
Me : huh? single name? Tak surname saya CHERNG.. Last name C-H-E-R-N-G.
IW :  Oh... err.. sila tunggu sebentar ya, cik..
Me : (waiting.. why am I waiting... waiting... and WTH is a single/double name?)
IW: OK Cik. Terimakasih kerana menunggu. Tak dapatlah..
Me : (thinks: her hold techniques are really good) OK. Kalau I beri IC number?
IW : Boleh dapatkan alamat cik?
Me: A XX XX, Casa Indah 2, Pesiaran Surian...
IW : OK OK... Pesiarannnnn Duriannnn.....
Me: Tak. SURIAN!
IW: Ya, DUrian.
Me: Tak! SURIAN SURIAN!!!!
IW : Oh bukan Durian?
Me : TAK. SOOOOREEEEEYANNNNNnnnn. SU!  RI!  AN!
IW : Ohhh... Surian. Sorry ya, Cik.
Me : (thinks : omgggggg...feels the vein in my temple throbbing..)
IW : Ok Cik. Tak dapat lah...Surian kan? Bukan Durian?
Me : YAAAA!!! (I could already predict what she was going to say next and I was not wrong...)
IW :  Oh... err.. sila tunggu sebentar ya, cik..
Me : Yeah SURREEE why not.... (Waiting.. taps fingers impatiently, surfs Indah Water website for a feedback channel)
IW : OK cik, terimakasih kerana menunggu, OK boleh ulang nama cik?
Me : (yeah whatever...) Single name? (just to test her...)
IW : Tak. Nama penuh cik Keterin.
Me : (yeah whatever... and gives her my full name)
IW : OK dah dapat!!
Me : (Oh joy. Score 1 for the Morons)
IW : Nombor akaun Cik ialah : xxxxxxxx
Me : Tak. I nak nombor BILL. Bukan nombor akaun.
IW : Ahh..... ok Cik. Tunggu sebentar ya...
Me : Ok ok  tak ape.... BYE!
IW : OK Cik. Terimakasih kerana memanggil Indah Water!!
Me : (UGH!!)

Moral of the story : Never Lose Your Bills.